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Subject Topic: Exchange Servers (Topic Closed Topic Closed) Post ReplyPost New Topic
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hamble
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Posted: 09 August 2006 at 10:31am | IP Logged  

Hello technical network people,

Question: We have a server in the US with Network Solutions which we host about 12 websites from, including email for one company. For some reason this company continually has problems receiving their email, things get corrupt, don't come through etc., and they are blaming us.

When I check their email settings through the server manager, everything appears to be functioning perfectly. All the settings are correct, and I can view their emails through the direct server manager, iManager. This has always suggested to me that these guys are somehow regularly f**king up their systems themselves.

In the past we have regularly cleared out all of their email caches (sometimes 100's of mbs) and even deleted and recreated Accounts on their request, in order to get things working again.

Now however, they have installed some Exchange Server in their office with a fixed IP, which requires some kind of MX Record to be added to our server...? I have now become confused – they want us to forward all of their emails to this server, plus give them the user name and password for the website, which I can't do, because it covers all 12 of the sites we host.

So what's going on? What is this Exchange Server, and will it actually make any difference to their problems? Is there an easy way for me to deal with this, or would it be simpler (as I suspect) to just tell them to get their own hosting sorted out and f**k off. (These guys are a real pain – rude and stupid – they never ask for anything nicely).

Can someone give me a quick lowdown on what this is all about and what the easiest solution is? Demon perhaps? Would be most useful!

H.

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Grizzler
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Posted: 09 August 2006 at 12:00pm | IP Logged  

Whats the username and password?

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Nhumrod
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Posted: 09 August 2006 at 12:26pm | IP Logged  

Easy - what they want is for you not to host their email for them any more. theyre saying theyll do it themselves.

So... all you need to do is go to the dns setup for their domain and add an MX record pointing to the IP or hostname of their net connection (I assume its static else theyre gonna have issues). Then all email inbound will route straight to them not even via you. The rest is up to them to config.

One thing they MAY want is a store and fwd service, in case their net conn goes down, so they dont lose emails. I would tell em to bugger off cos its more hassle than its worth. They can pay another company to do that if they want. If they did that, you would likely point the MX record to the servers of the 3rd party company who would then fwd the mail to them.

The only issue you may have is if their sites require sendmail for forms or anything to send emails directly from the web server "as" them. As you would no longer be hosting their email and their MX record refers to a different address, you would therefore effectively be spoofing their domain TLD when sending emails from the site. Some providers dont like that, esp if they do reverse dns lookups on the IP where the mails originated. This may cause some mail to be either identified as spam, or blocked completely!



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Nhumrod
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Posted: 09 August 2006 at 12:26pm | IP Logged  

ps - they have no need of the uid/pwd for the site unless they want to update it themselves...

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hamble
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Posted: 09 August 2006 at 8:30pm | IP Logged  

Excellent – think I've managed to do that now. Now it's up to them to sort it out at their end. Thanks Dude - you should really put those skills of yours to use and get a job in network technology one of these days.

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Nhumrod
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Posted: 09 August 2006 at 8:44pm | IP Logged  

Ironically I dont do exchange stuff in my new job... its the only downside!



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