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Darthbaz
Site Admin
GW2 Leader
Joined: 17 January 2007
Location: United Kingdom
Posts: 2915
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| Posted: 19 May 2010 at 11:00pm | IP Logged
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I have been having problems with disconnections and lag with Aion recently and sent a game advisor note to NCSoft tech guys they replied with the following -
1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.
2. Type "MSCONFIG" without the quotes, and click "OK". This should open the System Configuration Utility.
3. Go to the "Startup" tab and click the "Disable All" button.
4. Next go to "Services" tab and check the "Hide All Microsoft Services" check box, then click the "Disable All" button.
5. Once these items are all disabled, click the "OK" button and you will get a prompt to restart your computer. Please restart your computer.
And if that does not correct the issue then I would suggest you remove the router and run a hard line from the system straight to the modem. Once this is done be sure to power reset the modem and reboot the system.
If this does not work then send us an updated Game Advisor report.
Before I do any of this, what exactly am I doing ? looks like I am switching everything off , so would I still be protected with AVG etc.? or completely open to any tom dick or harry hacker? 
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Nhumrod
Site Admin
Clan Leader & GM
Joined: 09 September 2002
Location: Scotland
Posts: 13897
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| Posted: 19 May 2010 at 11:26pm | IP Logged
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OMFG thats bad - theyre telling you to disable every non-MS service on your machine, which will include AV. I wouldnt if I were you, but you could go through the list and see which ones dont look essential to you (or post a list here and we can tell you)...
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Lafey
Guest
Now Pirate.Tris
Joined: 29 December 2007
Location: United Kingdom
Posts: 0
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| Posted: 20 May 2010 at 7:13am | IP Logged
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right, here is a list of services, including those that can be safely disabled.
http://www.blackviper.com/WinVista/servicecfg.htm
here is a program that helps ping... sometimes it's a lot, sometimes it's just a bit, but worth trying it :)
http://www.pcworld.com/downloads/file/fid,69213-order,1/reviews.html
turning off all services is a big no no, as you mention antivirus software sets itself as a service, as does steam, punkbuster... lots of things
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Cock with a soc
Honourary Member
Joined: 05 December 2004
Location: United Kingdom
Posts: 957
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| Posted: 22 May 2010 at 10:38am | IP Logged
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ROFL that is brilliant support
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Razzi
Clan Member
Guild Officer
Joined: 10 March 2009
Location: Croatia
Posts: 630
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| Posted: 22 May 2010 at 12:32pm | IP Logged
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Jeez, what idiots. And no wonder accounts get stolen so often cause people turn off their anti virus protection and anything else they might like starting with Windows
 
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|SFH| Sent From Hell :: Community Forums : Hardware / Software Bits & Bobs
Topic: Tech Advice received
